Privacy Policy

Last updated on 25/03/2024

This Privacy Policy will help you better understand how we collect, use, and share your personal information.

1. Introduction

This Privacy Policy outlines how Zalomi and its affiliates (collectively referred to as "Zalomi") collect, use, and protect your personal information when you engage with Zalomi's services, including our websites, offline stores, and mobile applications (collectively, "Zalomi Services"). By using Zalomi Services, you consent to the practices detailed in this Privacy Policy.

Information

We Collect Zalomi collects various types of information to enhance and personalize your experience with our Services:

•Information You Provide: We collect information that you voluntarily provide when interacting with our Services, such as when you make a purchase, create an account, or communicate with our customer support. This information may include your name, email address, phone number, shipping address, and payment details. While you can choose not to provide certain information, this may limit your ability to use certain features or services.

•Automatic Information: We automatically gather information about your interactions with Zalomi Services. This may include data about your device, browsing actions, and patterns. Technologies such as cookies and similar tracking tools help us understand your preferences and tailor our offerings. This information can include your IP address, browser type, operating system, and pages visited.

•Information from Third-Party Sources: We may receive additional information about you from third-party sources, such as updated delivery and address details from our shipping partners, which we use to ensure accurate delivery and maintain current records.

2. Use of Personal Information

We use the information we collect for various purposes, including:

•Order Processing and Customer Service: To process orders, handle payments, communicate about orders and services, and provide customer support.

•Service Improvement: To analyze performance, fix issues, and improve the usability and functionality of Zalomi Services.

•Personalization: To tailor our services to your preferences, recommend products, and enhance your shopping experience.

•Legal Compliance and Security: To comply with legal obligations, verify identity, and protect the rights, property, and safety of Zalomi, our users, and others. This includes the use of security measures to protect your personal information during transmission and storage.

•Marketing and Communication: To send promotional materials and updates, and communicate with you via various channels such as email, phone, or chat. We may use your information to provide you with interest-based advertising, ensuring that the ads you see are relevant to your interests. However, we do not use personally identifiable information for these purposes.

3. Sharing of Personal Information

Zalomi does not sell your personal information. However, we may share your information under the following circumstances:

•Service Providers and Partners: We work with third-party companies to perform functions on our behalf, such as processing payments, fulfilling orders, providing customer support, and analyzing data. These service providers have access to the information necessary to perform their functions but are not permitted to use it for other purposes.

•Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction, but will remain subject to the promises made in this Privacy Policy.

•Legal Requirements: We may disclose your information when required to do so by law, or to comply with legal processes, respond to court orders, or protect the rights, property, or safety of Zalomi, our users, or others.

•Aggregated and Non-Personally Identifiable Information: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including analytics and marketing.

4. Security of Personal Information

Zalomi is committed to protecting your personal information. We implement a variety of security measures, including:

•Encryption: We use encryption protocols to protect data during transmission.

•PCI DSS Compliance: Our payment processing partners adhere to PCI DSS standards.

•Secure Storage: We maintain physical, electronic, and procedural safeguards to protect your information. We may require identity verification before disclosing personal information.

5. Your Choices and Rights

You have several options regarding your personal information:

•Access and Update Information: You can access and update your personal information, including contact details and preferences, through your account settings on our website or mobile app.

•Communication Preferences: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in the emails or contacting our customer support. You can also manage your notification preferences through your account settings.

•Cookies and Tracking: You can manage cookies and other tracking technologies through your browser settings. However, disabling these features may limit your ability to use certain functionalities of Zalomi Services.

•Data Deletion: To request the deletion of your personal information, you can contact our Customer Service team. Upon verification, we will delete your account and associated data. This action is irreversible, and once your data is deleted, it cannot be recovered.

6. Children’s Privacy

Zalomi Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete such information from our records.

7. Third-Party Advertising

Zalomi Services may include third-party advertising and links to other websites or applications. These third parties may collect information about your interactions with their content, ads, and services. While we do not share personally identifiable information with these third parties, we may provide them with aggregate data to help them deliver more relevant ads.

8. Policy Changes

Zalomi reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our customer support team at support@zalomi.com. We are here to help and will address any issues promptly.

By using Zalomi Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.